01 — Terms of Service
Terms of Service
These Terms of Service govern the use of the PCP Innovation website
and the professional services provided by PCP Innovation
(“PCP Innovation,” “we,” “our,” or “us”).
By using this website, submitting an inquiry, accepting a proposal,
paying an invoice, or engaging our services, you agree to these
Terms of Service. If you do not agree, please do not use this
website or engage our services.
Services
PCP Innovation may provide web design, website development,
website redesign, landing page development, website maintenance,
technical optimization, consultation, and related digital services.
The exact services, deliverables, timeline, payment schedule, and
project requirements will be defined in a written proposal,
estimate, statement of work, invoice, or service agreement.
If a written agreement contains terms different from this page,
the written agreement will control for that specific project.
Client Responsibilities
Clients are responsible for providing accurate information, timely
feedback, written approvals, content, images, branding materials,
credentials, and other project materials required to complete the work.
Clients confirm that they own, have permission to use, or have
properly licensed all text, logos, images, videos, trademarks,
product information, and other materials they provide to PCP Innovation.
PCP Innovation is not responsible for claims, losses, delays, or
legal issues resulting from client-provided content, incorrect
information, copyright infringement, trademark infringement, or
materials supplied without the appropriate rights or permissions.
02 — Payment & Refund Policy
Payment, Deposit & Refund Policy
✓
A project is not officially scheduled or started until the required
initial payment has been received and cleared.
Initial Payment / Deposit
Unless otherwise stated in a written proposal or invoice, PCP Innovation
requires a 50% initial payment before beginning design, development,
planning, research, content preparation, technical setup, or any
project-related work.
The initial payment reserves project time, covers onboarding,
planning, early-stage work, and protects the availability of the
project schedule. For this reason, initial payments are generally
non-refundable once work has started, except where required by applicable law
or specifically agreed in writing by PCP Innovation.
Remaining Balance
The remaining project balance is due according to the approved
proposal, invoice, or payment schedule. Unless a different written
agreement applies, the final balance must be paid before website
launch, transfer of final files, transfer of ownership, or release
of administrative access.
Late Payments
Invoices are due by the date shown on the invoice. If payment is not
received by the due date, PCP Innovation may pause work, delay launch,
withhold deliverables, suspend support, or reschedule the project until
the account is current.
Any timeline provided by PCP Innovation may be adjusted when client
approvals, payments, materials, or communications are delayed.
Refunds
Because digital design and development services involve time,
specialized labor, planning, and custom work, completed work,
approved milestones, consultation time, setup work, and work already
performed are not refundable.
Refund requests, if any, will be evaluated individually based on the
written agreement, completed work, project status, and applicable law.
PCP Innovation is not required to issue refunds for changes of mind,
delays caused by the client, lack of communication, unused services,
third-party platform issues, or client-requested project cancellation
after work has begun.
Chargebacks and Payment Disputes
Before initiating a chargeback, payment dispute, or reversal, clients
agree to contact PCP Innovation at
info@pcpinnovation.net
and allow a reasonable opportunity to resolve the concern.
Documentation of proposals, approvals, invoices, communications,
delivered files, project records, development activity, and completed
work may be used to respond to payment disputes or chargebacks.
03 — Project Scope & Delivery
Project Scope, Revisions & Delivery
Scope of Work
Services are limited to the scope described in the approved proposal,
estimate, invoice, or statement of work. Requests that are outside
the original scope may require a revised timeline, additional invoice,
or separate agreement.
Revisions
Revision rounds, if included, will be described in the approved
proposal. Revisions are intended for reasonable adjustments to the
approved direction and do not include complete redesigns, major strategy
changes, new pages, new functionality, new integrations, or substantial
changes requested after approval.
Client Delays
Project timelines depend on timely responses, approvals, content,
access credentials, and feedback from the client. If a project becomes
inactive because the client does not respond or provide required
materials for 14 consecutive days, PCP Innovation may pause the project.
Projects inactive for 30 consecutive days may be subject to
rescheduling fees, reactivation fees, revised timelines, or closure,
depending on the current project schedule and work completed.
Launch and Final Approval
Clients are responsible for reviewing the website before launch,
including text, images, contact details, links, product information,
legal content, pricing, and overall functionality.
Once the client provides launch approval, PCP Innovation may publish
the website. PCP Innovation is not responsible for errors approved
by the client, post-launch changes, content inaccuracies, business
decisions, or issues caused by changes made by the client or third parties.
Post-Launch Correction Period
Unless otherwise stated in writing, PCP Innovation may provide a
14-calendar-day post-launch correction period for reproducible
technical errors directly related to the original approved scope.
This does not include new features, additional pages, content changes,
design changes, third-party updates, plugin conflicts, browser changes,
hosting issues, client edits, or requests outside the original scope.
Ownership
Upon full payment of all invoices, clients receive ownership rights to
the final approved website deliverables specifically created for their
project, excluding third-party software, fonts, plugins, stock assets,
frameworks, templates, tools, code libraries, and licensed materials.
PCP Innovation retains ownership of its pre-existing materials,
methods, workflows, reusable code, design systems, templates,
internal tools, and intellectual property. PCP Innovation may display
completed work in its portfolio, website, social media, and promotional
materials unless otherwise agreed in writing.
04 — Privacy Policy
Privacy Policy
PCP Innovation respects your privacy. This Privacy Policy explains
how we collect, use, protect, and handle information submitted through
our website or provided in connection with our services.
Information We May Collect
When you contact us through our website, email, phone, or other
communication channels, we may collect information such as your name,
email address, phone number, company name, project details, service
interests, and messages you voluntarily provide.
How We Use Information
We may use submitted information to respond to inquiries, prepare
estimates, communicate about potential or active projects, provide
support, improve our services, maintain business records, and comply
with legal obligations.
Information Sharing
PCP Innovation does not sell personal information. We may share
information only when necessary to provide services, process payments,
operate our website, comply with legal requirements, protect our rights,
or work with trusted service providers that assist with business operations.
Data Security
We take reasonable steps to protect information submitted through our
website. However, no online transmission, website, email system, or
storage method can be guaranteed to be completely secure.
Third-Party Links
Our website may contain links to third-party websites, including
client projects, social media platforms, maps, payment processors,
hosting providers, and other external services. PCP Innovation is not
responsible for the privacy practices, content, security, or policies
of third-party websites.
Cookies and Analytics
Our website may use essential technical cookies or third-party tools
that help us understand website performance and improve user experience.
You can generally control or disable cookies through your browser settings.
If PCP Innovation installs analytics, advertising tools, chat tools,
payment platforms, booking tools, or other third-party technologies,
those services may have their own privacy policies and data practices.
Privacy Requests
To request access, correction, or deletion of personal information
submitted directly to PCP Innovation, contact us at
info@pcpinnovation.net.
We may need to verify your identity before processing a request.
05 — Disclaimers & Liability
Disclaimers, Third Parties & Limitation of Liability
No Guarantee of Business Results
PCP Innovation designs and develops websites intended to support a
professional online presence, user experience, and business goals.
However, we do not guarantee specific sales, revenue, rankings,
traffic levels, leads, conversion rates, search engine placement,
advertising results, or other business outcomes.
Search Engines and SEO
Search engine algorithms, indexing decisions, rankings, competitors,
advertising platforms, and online visibility are controlled by third
parties and may change at any time. PCP Innovation does not guarantee
rankings, indexing, traffic, or specific SEO results.
Third-Party Services
Websites may rely on third-party services such as hosting providers,
domain registrars, payment gateways, plugins, themes, email services,
e-commerce platforms, APIs, fonts, maps, analytics providers, booking
systems, and social media platforms.
PCP Innovation is not responsible for outages, policy changes,
service interruptions, security incidents, pricing changes, account
suspensions, compatibility issues, updates, data loss, or failures
caused by third-party services.
Website Maintenance
Unless an active maintenance agreement is in place, ongoing updates,
software compatibility, plugin updates, backups, security monitoring,
content changes, and technical support after launch are not included.
Limitation of Liability
To the maximum extent permitted by applicable law, PCP Innovation will
not be liable for indirect, incidental, special, consequential,
exemplary, or punitive damages, including lost profits, lost revenue,
lost data, lost business opportunities, business interruption, or
reputational harm arising from the use of our website or services.
To the maximum extent permitted by law, PCP Innovation’s total
liability related to a specific project will not exceed the amount
actually paid by the client to PCP Innovation for the specific service
giving rise to the claim.
Indemnification
Clients agree to defend, indemnify, and hold harmless PCP Innovation
from claims, damages, liabilities, losses, and expenses arising from
client-provided content, client misuse of the website, violations of
law, intellectual property infringement, inaccurate information,
unauthorized access, or the client’s products, services, or business practices.
Governing Law
These policies and any dispute related to PCP Innovation services will
be governed by the laws of the State of California, without regard to
conflict-of-law principles. Any legal proceeding, when permitted, will
be handled in the appropriate courts located in Los Angeles County,
California.
06 — Questions
Questions About These Policies?
If you have questions about these Terms, Payment Policy, Privacy
Policy, or project guidelines, please contact PCP Innovation before
engaging our services.
Contact PCP Innovation ↗
